1. Overview
QuizBox may offer paid mock tests, test series, subscriptions, courses or other educational services.
Because digital educational services may provide immediate access to content, refund eligibility can depend on whether the purchased service has already been accessed or used.
2. Refund Eligibility
A refund may be considered in situations where the payment was successfully completed but the purchased service was not properly activated or delivered, subject to verification.
Refund requests may also be considered where a technical issue prevents reasonable access to a purchased service and the issue cannot be resolved within a reasonable period.
Service Not Delivered
A payment may be reviewed if the purchased service was successfully paid for but was not made available due to a technical issue.
Technical Problem
If a verified technical problem prevents access, please contact support so we can attempt to resolve the issue first.
3. Non-Refundable Situations
Unless otherwise required by applicable law, refunds may generally not be available in situations such as:
- The user has already substantially accessed or consumed the purchased digital content.
- A test, test series or digital service has already been attempted or used.
- The user purchased the service by mistake after reviewing the available product information.
- The user no longer wishes to use the service after gaining access to it.
- The user's device, internet connection, browser or local software prevents normal use of the service where QuizBox is otherwise functioning.
- A refund request is made outside the applicable period or contrary to a specific product's displayed refund terms.
4. Cancellation
If a subscription or paid service provides a cancellation option, users may cancel according to the conditions displayed for that service.
Cancellation of a recurring subscription does not necessarily result in a refund for a period that has already been paid for or used.
Unless otherwise stated, cancellation generally prevents future renewal rather than automatically reversing a completed transaction.
5. Failed Payments
Sometimes a payment may appear to fail while the amount is temporarily deducted from the user's bank account or payment method.
In such cases, users should first allow the payment gateway or bank to complete its normal reconciliation process.
If the amount remains debited and the QuizBox service is not activated, contact support with the transaction details so the payment can be investigated.
6. Duplicate Payments
If you believe that you have been charged more than once for the same service, contact QuizBox support with the relevant transaction details.
After verification, an eligible duplicate transaction may be processed for refund or otherwise resolved in accordance with the payment provider's procedures.
7. Refund Request Process
To request a refund or payment review, contact QuizBox support and provide sufficient information to identify the transaction.
Recommended Information
- Name registered with QuizBox.
- Registered email address.
- Phone number associated with the account.
- Product or test series purchased.
- Transaction ID or payment reference.
- Date and approximate time of payment.
- Reason for the refund request.
- Relevant screenshots or supporting information.
8. Refund Processing Time
Once a refund is approved, the actual time for the funds to appear in the user's account may depend on the payment gateway, bank or original payment method.
QuizBox cannot guarantee the exact time required by a third-party payment provider or bank after a refund has been initiated.
9. Contact for Refund Requests
For refund, cancellation, failed-payment or duplicate-payment queries, contact QuizBox using the details below.